Balcony Waterproofing Gold Coast
Call (07) 3523 1792

Servicing the Gold Coast.

Call (07) 3523 1792

Privacy Policy

Last updated 2026-09-01.

Balcony Waterproofing Gold Coast ("we", "us", "our") operates this site. We take your privacy seriously and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), regardless of whether a small-business exemption would otherwise apply to us. This policy explains what personal information we collect, why, how we use and disclose it, and your rights.

What we collect

When you use this site we may collect:

We do not ask for payment details, identity documents, or any of the sensitive information categories the Privacy Act defines. If you volunteer something we did not ask for, we do not use it for anything beyond passing on your enquiry.

Why we collect it

One purpose: to get your job quoted. We are a marketing company, not a waterproofing contractor. The only thing we do with your enquiry is put it in front of a licensed Gold Coast waterproofer who can quote the job — the balcony or terrace, the suburb, what you can see, and how to reach you. We do not sell it on, and we do not build a marketing list out of it.

The consent checkbox on the form is your consent to that transfer. You can decline it, but the form cannot be submitted without it, because passing your details on is the only thing the form does.

Who we pass it to

There is no signed waterproofing contractor attached to this site yet. When you send an enquiry, we pass it to a licensed Gold Coast waterproofer covering your part of the coast, or to a reputable referral service, so that someone can actually quote your balcony. We tell you who at the time we pass it on if you ask.

We do not sell your details for marketing, we do not add you to a mailing list you did not ask to join, and we do not pass them to anyone who is not involved in quoting or doing your job. We may also share de-identified, aggregated technical data with our analytics providers (see "Cookies and analytics") — that is not personal information.

Calls

Calls to (07) 3523 1792 may be recorded, and an automated notice tells you so when the call connects. Call recordings are hosted onshore in Australia by our call-tracking provider, WildJar Pty Ltd, retained for up to 12 months, and may be shared with the licensed provider your enquiry is referred to (see "Who we pass it to" above) as part of the service they are paying for. Recordings are used to pass your job details on accurately and to check we got them right. You may request erasure of a specific recording at any time — see "Seeing, correcting or deleting your details" below. If you would rather not be recorded, use the form or email instead.

How we store it

Enquiry details are held in a secured enquiry store operated for this site with access limited to the people who need it to place your job. Cloudflare operates a global network, so your enquiry may pass through infrastructure located outside Australia in the course of being forwarded, even though it is destined for a contractor on the Gold Coast. Call recording is handled by WildJar, an Australian provider.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. The service providers we use maintain their own security standards, which we have considered as part of choosing them.

Cookies and analytics

This site uses Google Analytics and Google Search Console to understand how visitors use the site. These tools use cookies and collect de-identified technical information; they do not identify you personally. You can disable cookies in your browser settings, though this may affect how the site functions.

How long we keep it

We do not hold a database of past enquiries. Each one is forwarded once, at the time you submit it, to the waterproofer or referral service handling it, and the copy retained for that transfer is kept only as long as needed to confirm it arrived and to answer a question about it if you raise one.

Call recordings are a separate case, covered under "Calls" above: retained by WildJar for up to 12 months, or erased earlier on request.

Seeing, correcting or deleting your details

You can ask us what we hold about you, ask us to correct it, ask us to delete it, or ask us to erase a specific call recording. Contact us on (07) 3523 1792 or at privacy@balconywaterproofinggoldcoast.au and we will respond within a reasonable period. There is no charge for asking.

If your details have already gone to a provider, we will tell you who, so you can ask them directly as well.

If something goes wrong

If we become aware of unauthorised access to or loss of your information that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

Complaints

If you think we have mishandled your information, tell us first at privacy@balconywaterproofinggoldcoast.au and we will look into it. If you are not satisfied with how we respond, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we change how we handle enquiries, we update this page and change the date at the top. We do not apply a new purpose retrospectively to details collected under the old one.

Who operates this site

Balcony Waterproofing Gold Coast is operated by a marketing company, connecting you with a licensed local provider. ABN 83 988 690 362. Contact privacy@balconywaterproofinggoldcoast.au or (07) 3523 1792 for anything about this policy.

This policy was prepared with reference to the Office of the Australian Information Commissioner's APP Guidelines and is scheduled for formal review by an Australian privacy lawyer.